FAQ
DO YOU HAVE A SHOP YOU CAN WALK IN AND BUY?
Yes, absolutely. Monday - Friday 10am till 2pm. 2/20 Pooks road, Ranui Auckland . Just opposite the Ranui train station + plenty of free off street parking out front. Please note doughnuts sell out real fast so get in early.
HOW MUCH IS SHIPPING?
$0.00, FREE, Nada, nothing, Zero !!! Times are already tough for everyone so we got you !!!
DO YOU SHIP YOUR COOKIES NATIONWIDE?
Yes, we do. We can also send to rural addresses but please note this is at your own risk. We use an overnight courier and rural / south island addresses may take an extra 2-3 days.
DO YOU SHIP YOUR DOUGHNUTS NATIONWIDE?
No. They are best eaten on the day made and are a fragile item. We can personally deliver to local Auckland areas. We require a minimum of 48 for local delivery. Please email us info@kookiehaus.com
ARE YOUR DOUGHNUTS REALLY A SOURDOUGH RECIPE? Yes absolutely! We make our dough using a starter (from 2019). It's then left to bulk ferment in the fridge overnight, then we roll and hand cut out each doughnut and place onto trays and then left to prove overnight again in the fridge (slowly rise). They are then fried fresh in the morning. The result is unlike any in NZ. They have a more developed / sophisticated flavour and a very soft slight chewy texture. Our doughnuts are similar to the European style rather then the American "white bread" texture. It's a 48-hour process of love and why we can not "just make more" when we sell out. Definitely a must try item !!!
DO YOU HAVE GLUTEN FREE FRIENDLY OPTIONS? Yes check out our DELUXE COOKIE range. Certain flavours only.
DO YOU HAVE VEGAN OPTIONS? Yes, we have quite a few options. Check out all of our products. Certain flavours only. All our products are naturally egg free as well.
DO YOU HAVE NUT FREE OPTIONS? Yes we do, please contact us when ordering so we have received your email and can take the utmost care to try avoid any cross contamination. Please note we do have nuts/tree nuts in the kitchen and may contain traces.
DO YOU HAVE KETO OPTIONS? No. We have decided to no longer make our keto range
DO YOU OFFER WHOLESALE PRICING?
Yes, email us at info@kookiehaus.com
DO YOU CATER FOR EVENTS? Yes we sure do. Email us at info@kookiehaus.com
DO YOU ATTEND ANY MARKETS? Yes we do. Clevedon markets every Sunday all year round. Clevedon Twilight Friday markets during the summer. Please note weather permitting.
WHAT ARE YOUR CREDENTIALS?
We have won a few awards in the NZ artisan awards, mentioned as Auckland's BEST cookies & Doughnuts (urbanlist, Denizen, Viva) Owner and baker extradionaire, Jenna Chamberlain is a 3x award winning baker, but don't take our word for it, you NEED to try it for yourself!!!
WHERE IS YOUR KITCHEN?
We have a commercial A- Grade kitchen, located in West Auckland. We also have a shop at the front that you can buy from.
ARE YOU CURRENTLY HIRING? Not at this stage but if you would like to be the first to know, email us kookiehaus@hotmail.com